Exchange and return Policy
This policy full complied with the rules andregulations of the relevant department ofConsumer Protection.
Incanto assure that customers should becompletely satisfied with their purchase.
Incanto guarantee our merchandise to be free of manufacturing defects and will accept the purchased item for refund or exchange within15 days of your receipt of the merchandise.
Defective or unworn merchandise must be returned within 15 days of your receipt for either exchange or refund. Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Merchandise that has been altered or tailored in any manner cannot be returned or exchanged.
If you wish to refund or exchange the product in accordance with the conditions below, please keep the original receipt for purchase. all refunds shall be issued in the same mode as of Original Payment.
Note: Cash refund request only accepted incase of a defect product or if it does not conform to the legally approved specifications or whatever been agreed for.
Subject to the provisions of items exchange or cash refund within 15 days from the date of purchase of goods subject to sole approval Incanto.
No refund / exchange shall be allowed on items unless a defect product or if it does not conform to the legally approved specifications or whatever been agreed for or the following items: wedding dresses, evening/party dresses and accessories.
In line with the above and if applicable, How to Return in few simple steps:
- Fill the attached return form mentioning Which item/ Items you are returning and a valid reason in line with the policy.
- Use the original package adding the Returns form with the item/ Items you wish to return.
- Close the package Firmly and attach the label visibly for return shipment to the package. Domestic packages can use the local couriers, Foreign packages please contact your local TNT.
- On receiving of the package, a confirmation email will be generated automatically.
- Only approved returns will be credited to customer’s credit/ Debit card.