Exchange and Return Policy

This policy fully complied with the rules and regulations of the relevant Department of Consumer Protection. Incanto assures customers that they will be completely satisfied with their purchase.

Incanto guarantees our merchandise to be free of manufacturing defects and will accept the purchased item for refund or exchange within 15 days of your receipt of the merchandise.

Subject to the provisions of items exchange or cash refund within 15 days from the date of purchase of goods subject to sole approval Incanto.

No refund/exchange shall be allowed on items except a defective product or if it does not conform to the legally approved specifications.

Defective or unworn merchandise must be returned within 15 days of your receipt for either an exchange or refund. Returned or exchanged merchandise must be returned new and unused with all original tags still attached. Items must be in their original packaging/box and with all brand and product labels/tags/instructions are attached.

Merchandise that has been altered or tailored in any manner cannot be returned or exchanged. Items must be unaltered, unused and in fully sellable condition (or the condition in which they were received from Incanto).

If you wish to refund or exchange the product in accordance with the conditions below, please keep the original purchase receipt. All refunds shall be issued in the same mode as Original Payment. “Credit Card payments are refunded back to the card used in the purchase& No cash refund requests will be accepted unless the transaction is made in cash”.

Refunds will only be processed subject to completion of the Return Process and the item/s returned have been approved. Consequently, Incanto will issue a refund of the full-face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash-handling fees).

Incanto reserves the right to monitor returns and at a sole decision refuse requests are associated with excessive returns levels. However, nothing in this Returns section is intended to minimize the consumer rights that may have under Bahrain law.

This policy was updated on 13th November 2024